Refund policy

Return Policy for BINX

Thank you for shopping with BINX! We value your satisfaction and want to ensure a seamless return experience. Please review our return policy below:

1. Returns Eligibility:

  • Returns are accepted within 30 days from the date of purchase.
  • The item(s) must be unworn, unused, and in the original condition with all original tags and packaging intact.
  • Any items that show signs of wear or use will not be eligible for return.

2. Initiation of Return: To initiate a return, please follow these steps:

  • Contact our Customer Support team at return@binxboutique.com within the 30-day return window.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

  • The customer is responsible for the cost of return shipping.
  • We recommend using a trackable shipping method to ensure the safe return of your item(s).
  • Binx is not responsible for any items lost or damaged during the return shipping process.

4. Inspection and Processing:

  • Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
  • If the item(s) meet the criteria, we will process your return and issue a refund to the original payment method within 10 business days.

5. Refunds:

  • Refunds will be issued for the cost of the item(s) returned, excluding any original shipping charges.
  • Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution's processing time.

6. Exchanges:

  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support team within 10 days of receiving your order. We will provide instructions on how to proceed.

8. Contact Us: If you have any questions or concerns regarding our return policy, please reach out to our Customer Support team at returns@binxboutique.com